Cancellations

It is not uncommon for plans to change unexpectedly and a booked holiday must be cancelled or ended prematurely. Cancellations must be made in writing.  The following cancellation conditions apply:

Following you can find our general cancellation conditions:

Cancellation earlier than 8 weeks prior to your intended arrival date: € 30.00 handling fee
Cancellation between 4 and 8 weeks prior to your intended arrival date: 50% of the total amount.
Cancellation less than 4 weeks before your intended arrival date: 100% of the total amount

Should you fail to keep your reservation or not make use of services booked on site, we will retain our full entitlement to the booking price, but will refund any expenses saved (local taxes, environmental contribution, etc.).

We strongly recommend that you take out travel cancellation insurance in order to cover any risks that could lead to you not being able to travel, or your trip being cancelled altogether. Our partner in this respect is Europäische Reiseversicherung. You are welcome to take out insurance cover through us.