Cancellations

It is not uncommon for plans to change unexpectedly and a booked holiday must be cancelled or ended prematurely. Cancellations must be made in writing.  The following cancellation conditions apply:

Cancellation earlier than 8 weeks prior to your intended arrival date: € 30.00 processing fee
Cancellation between 4 and 8 weeks prior to your intended arrival date: 50% of the total amount.
Cancellation less than 4 weeks before your intended arrival date: 100% of the total amount

If you are unable to arrive at short notice or do not use booked services on-site, we retain our full entitlement to the booking price but will refund any saved expenses (local tax, environmental contribution, etc.).

We strongly recommend taking out travel cancellation insurance to cover any risks that may prevent you from starting or completing your trip. Our partner for this is the Europäische Reiseversicherung You are welcome to arrange insurance coverage through us.